Responding to Negative Feedback

A screenshot of my first customer feedback

I publicly released my first mobile app on June 24th, 2012. It was an exciting moment for me! I received my first customer feedback the very next day. Here is the email:

Your app SUCKs I want my dollar back
Sent from my iPhone

Well, that hurt. So many emotions went through my mind:

  • The Chrome version of this app has thousands of weekly users; the app can’t…